Refund policy

Last updated: November 2, 2026

We want you to feel confident shopping with Pink Ink Brands. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, an item must be unworn, unused, unwashed, with its original tags and packaging, and accompanied by the order number or other proof of purchase.

To start a return, email waletha@pinkinkbrands.com with your order number, the item you want to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos.

Do not mail an item to our P.O. Box or to a supplier without written return instructions. Many products are fulfilled by independent suppliers through Shopify Collective, so the correct return destination depends on the item. If your request is approved, we will email the return instructions and any applicable return label.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will review the issue and work with the supplier to make it right. If a return is required for an approved claim, we will provide instructions and cover the authorized return shipping cost.

Return shipping and fees

For returns based on fit, preference, or a change of mind, the customer is responsible for any return shipping cost unless we state otherwise in writing. Original shipping charges are not refundable unless required by law or the return resulted from our or the supplier's error. Unauthorized returns, cash-on-delivery packages, and items sent to the wrong address may be refused.

Exceptions

We cannot accept returns for gift cards, items marked final sale, personalized or custom items, or intimate/personal-care items when health or hygiene rules prevent resale. Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may also be declined. Please contact us if you have a question about a specific item before purchasing.

Exchanges

We do not process direct exchanges. The fastest option is to return the eligible item and place a new order for the replacement after your return is approved.

Refunds

We will notify you after the returned item is received and inspected or the supplier confirms the return. If approved, the refund will be issued to your original payment method. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we confirmed approval, contact us at waletha@pinkinkbrands.com.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after a supplier has begun processing or shipping the order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days, subject to applicable law. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.